ABDULRAHMAN's CV
ABDULRAHMAN MAZROUEI
Abdulrahman Rashed Al Mazrouei
Abu Dhabi, United Arab Emirates
Profile summary
Adaptable Inmates Supervisor with 16 years of experience across 3 organizations, specializing in documentation, project coordination, and service delivery. This professional transitioned from document control and public relations to inmate management, where the implementation of a centralized inquiry system facilitated conflict resolution. Experience includes coordinating rehabilitation services and maintaining records for inmates from 2021 to 2024. Committed to maintaining operational standards and clear communication across internal and external entities.
Career highlights
Inmate Management: Implemented a centralized system for processing inmate inquiries and complaints at the National Counseling Centre, facilitating conflict resolution across the facility.
Rehabilitation Coordination: Coordinated with external trainers and program providers to deliver rehabilitation services while assessing inmate requirements to ensure basic needs were met.
Documentation and Reporting: Maintained and archived personal documentation for all inmates from 2021 to 2024 while reporting status updates through collaboration with internal and external entities.
Career Progression: Advanced through 7 roles across multiple organizations, building experience in documentation, project coordination, and direct service delivery.
Key skills
Public Administration, Government Relations, Customer Success
Professional experience
Defined inmate management strategy, steering the daily operations and rehabilitation support services within the center. Managed the assessment of individual requirements to ensure alignment with institutional standards and resource allocation.
- Implemented a centralized system for processing inmate inquiries and complaints, facilitating conflict resolution.
- Coordinated with external trainers and program providers to deliver rehabilitation services.
- Assessed inmate requirements to ensure basic needs were met within the assigned budget.
- Reported status updates for inmates through collaboration with internal departments and external entities.
- Maintained and archived personal documentation for all inmates throughout the 2021 to 2024 period.
Facilitated MoHRE service delivery for individuals, employers, and government relations officers. Managed mobile service operations using smart technology platforms to ensure accessibility across designated service areas.
- Executed service delivery protocols through fully equipped mobile units to provide government services directly to clients.
- Coordinated with government relations officers to process documentation and service requests during 2020 and 2021.
Steered media relations and external communications, managing inquiries from the public and press. Coordinated high-level diplomatic visits and institutional events while maintaining the integrity of the organizational media archive.
- Deal with inquiries from the public, the press, and related organizations
- Maintain an updated database of photos, videos, press releases, and reports for easy access
- Organizing and attending events such as conferences, open days, exhibitions, tours, and visits
- Coordinate the visits of diplomats and delegations and external visitors according to protocol
Architected administrative workflows for the Director-General office, steering communication channels between executive leadership and external stakeholders. Managed the preparation of high-level meetings and maintained documentation standards for organizational projects.
- Managing internal and external letters and correspondences
- Responsible for arranging and preparing meetings of the Director-General
- Facilitating communication between the Director-General and Other entities
- Taking Minutes of Meetings for internal and external meetings held by the Director-General
- Reporting updates of existing projects and programs in coordination with other departments
Coordinated medical assistance operations for the foundation, managing the end-to-end lifecycle of patient treatment requests. Oversaw communication channels between international medical facilities, local hospitals, and internal advisors to ensure consistent patient care monitoring.
- Responsible for receiving medical treatment requests
- Monitoring patient’s condition at the start of treatment and post-treatment stage
- Follow up with the medical assistance applications from inside and outside the country
- Follow up with concerned hospitals and medical advisors within the country and outside
- Development of the mechanism for receiving applications and the treatment of medicine
Managed front-office operations for the foundation, serving as the primary point of contact for all incoming visitors and communications. Facilitated internal information flow by routing inquiries and correspondence to the appropriate departments.
- Welcoming and Greeting the foundation’s guests
- Handling all inquiries about the foundation’s services
- Directing all calls and mails to concerned departments
Established archival protocols and information management systems to support organizational record retrieval. Oversaw the transition of physical documentation into digital formats to ensure long-term preservation and accessibility for foundation staff.
- Create and maintain accessible, retrievable computer archives and databases
- Incorporating current advances in electric information storage technology.
- Prepare archival records, such as document descriptions, to allow easy access to information
- Copying records to film, videotape, audiotape, disk, or computer formats as necessary.
Education
Languages
Arabic · Native
English · Professional